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Features

What TodaysBru can do for you today. See it in action in the 2½-minute demo, or jump straight to a workflow rule, an answer tailored to your laptop, the knowledge base drafting its own article, or IT skills creating an account and a server.
AI chat ticket creation
Describe your issue in plain English and let the assistant draft the ticket, or resolve it on the spot if it’s something simple.
Knowledge base self-service
Search common IT articles (password resets, VPN, printers, Wi-Fi) before opening a ticket — the same articles the assistant checks automatically.
Suggested resolutions
Every ticket surfaces matching knowledge base articles and similar resolved tickets, so you can see how the same issue was fixed before.
Request forms, in chat or on a page
Order a laptop, request software, or submit any other predefined request — browse New Request, or just tell the AI chat what you need and it asks for whatever’s missing and submits it for you.
Email-to-ticket
Emailing the helpdesk creates a ticket automatically, and you get a confirmation reply with your ticket number.
SLA tracking
Every ticket is measured against a response-time target for its priority, so nothing quietly slips past its deadline.
Automated workflows
Admins can describe a rule in plain English (e.g. “when an Onboarding ticket is resolved, provision an account”) and the system carries it out automatically.
Notes & collaboration
Agents can leave internal-only notes or updates visible to you, so you can follow progress on your ticket.
Connectors
IT can spin up a real AWS box or provision an Okta / Google Workspace account by hand, or let a workflow rule trigger it automatically — no separate tooling to learn.
Hardware asset tracking
IT tracks every asset assigned to you — laptop, monitor, dock, phone — with tag, model, and full specs (CPU, memory, storage), so support starts with the right context.
Works on mobile
The full ticket experience — creating, tracking, and reading updates — works from your phone.