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IT helpdesk guides

Practical guides and comparisons for IT teams: explore helpdesk options, then read about AI support, ticket routing, request forms, and knowledge base operations.
Getting started2 min read
How to create your Workspace?
A 30-second walkthrough of creating your TodaysBru workspace and inviting your first teammate.October 12, 2026 Read guide
How-to guide5 min read
How to automate IT ticket routing without code
A practical guide to routing support requests, setting priority, and escalating urgent work with a plain-English workflow.September 13, 2026 Read guide
How-to guide4 min read
How to reduce repetitive IT tickets with AI chat
Use your existing knowledge base to answer common support questions before they become tickets, while keeping a clean escalation path for issues that need a person.September 13, 2026 Read guide
How-to guide4 min read
How to let employees submit IT request forms through chat
Make structured requests easier to find without losing the fields, approvals, and routing your IT team needs.September 13, 2026 Read guide
How-to guide4 min read
How to turn resolved IT tickets into knowledge base articles
Close the loop between support work and documentation by turning recurring, resolved tickets into reviewable article drafts.September 13, 2026 Read guide
Product note6 min read
We stopped trying to route tickets faster. We built a helpdesk that tries not to need one.
Most helpdesk software competes on how quickly it can hand a problem to the right person. We think that solves the wrong step — here’s what we built instead.August 19, 2026 Read guide