TodaysBruHow many of your tickets start with “Mac or Windows?”
TodaysBru already knows each employee’s laptop, your company’s software, and your fixes, so it answers in chat instead of asking. Enter your numbers to see the IT time that gives back.
Where the time goes
Today
1 h 45 min
- Employee: “I can’t change my laptop password.”
- IT: “Are you on a Mac or Windows?”
- Employee: “Mac.”
- IT: “Which macOS version?”
Almost 2 hours in, and nobody has started fixing it.
With TodaysBru
Seconds
- Employee: “I can’t change my laptop password.”
- TodaysBru: “Here’s how on your MacBook: open System Settings > Touch ID & Password…”
Answered in seconds. If it’s solved, IT never gets a ticket.
TodaysBru skips the questions because it already knows the answers: the employee’s laptop and operating system from your asset records, the software your company uses, and the fixes in your knowledge base. This calculator counts how often that happens on your team.
1 How big is your company?
That’s about 300 tickets a month. Not sure about tickets per employee? 0.6 is a typical starting point.
2 What do people ask IT for most?
Pick every type that’s common on your team.
3 What TodaysBru saves you
About 147 of your 300 monthly tickets start with IT asking questions it already has answers to.
Plus about 408 hours less waiting for employees each month.
Estimates based on typical help desks. We only count time spent asking questions, not fixing, so this is the low end.
Ticket by ticket
Today IT asks “Mac or Windows? Which version?”TodaysBru: Already knows their laptop, so it gives the right steps from your knowledge base.
Today IT asks “Which app, which version, and who approves it?”TodaysBru: Fills in the request form in chat, asks only what’s missing, and routes it for approval.
Today IT asks “Which VPN app? Mac or Windows? Is anyone else affected?”TodaysBru: Knows your company’s VPN app and their laptop, and spots a matching open ticket.
Today IT asks “Which app are you using, and which version?”TodaysBru: Answers for the software and version your company actually runs.
Today IT asks “Outlook or the web? On which computer?”TodaysBru: Gives steps for your standard email app on their device.
We left out the other 25% of your tickets, so your real savings are likely higher.
Adjust the assumptions
These are our starting assumptions, not measured results from customers. Change any of them to match your team.
Password & login help
Software & access requests
VPN & Wi-Fi
Software how-to
Email & calendar
How we calculate it: tickets a month × each type’s share × the share that starts with questions gives the tickets with back-and-forth. Each question costs IT the minutes above, and TodaysBru removes the questions for its share of those tickets. We don’t count the time IT spends on the fix itself, or tickets that never get filed because chat solved them. The yearly figure is hours saved × 12 × your hourly cost, rounded to the nearest $500.
Stop asking. Start resolving.
Read the full story in the death of the “turn it off and on again” email thread, or get your own workspace.
Free early access. Import your asset list and see it answer your own tickets.